Frequently Asked Questions

Does your office take walk-in patients?

We do accept walk-ins when possible, however, in order to give our patients the quality care they deserve, we prefer that patients make an appointment so our providers can see each patient in a timely fashion.

Do I have to pay for my visit at the time of my appointment?

Payment for your medical service is requested at the time of service. If you have insurance, please note that most insurance plans include an up-front “copay” for which the patient is responsible. In addition, most insurance plans include a deductible.

Do you accept my insurance?

We accept most insurances plans, Medicare, and self-pay. We are in-network with most major insurance providers. We recommend you call your insurance company to find out if our providers are listed in your plan’s network.

I do not have insurance; can I still be seen?

Yes, you would be considered a self-pay patient, for which discounted rates are available. Payment must be made at the time of service.

Do your providers accept Medicaid Insurance?

At this time we are not accepting any type of Medicaid; this includes Anthem Medicaid and HIP.

How to pay my bill?

You may pay your bill online by accessing the Patient Portal here.

What are your hours?

Our office hours are Monday, Tuesday, Wednesday and Thursday 8:30am-7:00pm; Friday 8:30am-4:00pm and Saturday 8:30am-12:00pm. Saturday hours are reserved for sick visits only.

What should I do if I need treatment after hours?

Our office is open until 7pm Monday-Thursday, 4pm on Friday, and noon on Saturday to accommodate our patients. If you have an urgent matter after hours, you can go to Pinnacle Express Care which is open until 9pm Monday-Friday and 4pm on Saturday and Sunday, or your local emergency room. You should call 911 for all life-threatening emergencies.

How do I get my medications refilled?

The best way to refill your prescription is to contact your pharmacy and let them know you are due for a refill and they will submit the request to our office via fax. In order to refill controlled substances you must be seen every 1-2 months.

How do I get my lab results?

Lab results can take up to 1 week to process. Our nurses will call with your results, or assist you in scheduling an appointment to discuss results. If you have detailed questions regarding results, we will require you to make an appointment with your provider to go over results to ensure the highest quality care.

Lab results are available on the Patient Portal. Access the Patient Portal here.